Terms and Conditions

1. Scope and provider

These terms apply to all contracts between you and Appload Solutions S.L., Calle Bethencourt Alfonso 33, 7º, 38002 Santa Cruz de Tenerife (S/C Tenerife), España, CIF B76813195, email contact@meetfy.ai ("we", "us") regarding the use of the Meetfy.ai app, the website www.meetfy.ai and the Meetfy.ai web account (together the "service").

Deviating terms of users do not apply unless we expressly agree to them in writing. Information on how we process personal data can be found in our Privacy Policy.

2. Description of services

Meetfy.ai is an AI-supported meeting assistant. Depending on the features available to you, the service includes in particular:

• Live coaching: during a conversation the audio is streamed to an AI coach that gives you tips on screen or through your headphones.
• Recordings: recording the audio of online or in-person meetings.
• Captures: photos of whiteboards, slides or documents taken during a meeting.
• Image analysis: AI analysis of your captures, whose results are included in the coaching summary.
• Meeting analysis: AI evaluation of a meeting with summary and key insights.
• Transcription: conversion of recorded audio into text (speech-to-text).
• Summaries: automatically generated recaps after a coaching session.
• Meeting preparation: notes on participants, goals, topics and checklists that the coach uses during the conversation.
• Web account: registration, email confirmation, password recovery and account management on www.meetfy.ai.
• Dashboard: management of your account and purchase of credits at account.meetfy.ai.

3. Registration and account

To use the service you need an account. You must be at least 18 years old and have full legal capacity to register.

You must provide truthful and complete information and keep it up to date. Keep your login details secret and do not share them with third parties. Let us know immediately at contact@meetfy.ai if you suspect that someone is misusing your account.

In the Basic plan, an account is used by one user. Accounts with multiple users and a role system (owner account and user accounts) are only available in the Enterprise plan, which we activate on request. In this case the owner of an account can invite further users to the account and is responsible for ensuring that these users also comply with these terms.

There is no right to registration. We may refuse a registration for an objective reason, for example in case of suspected misuse.

4. Availability and beta features

We make every effort to keep the service available at all times. However, temporary restrictions may occur, for example due to maintenance, security updates or circumstances beyond our control (such as failures of networks or third-party providers). There is no claim to uninterrupted availability.

Some features are labelled as beta. Beta features are still being tested, may contain errors and may be changed, restricted or discontinued at any time.

5. Prices and credits

Downloading the app, creating an account and using the Basic plan are free of charge. The available plans and the credit costs per feature are shown on our Pricing page and in the app or the dashboard.

Taking photos (captures), recording audio and meeting preparation are free. Credits are used for evaluations: live coaching, image analysis, meeting analysis and transcription. Purchased credits do not expire.

You can buy credits inside the app through the Apple App Store or Google Play. These purchases are processed by the respective store under its own terms and conditions and payment methods.

You can also buy credits in the dashboard at account.meetfy.ai. In this case the contract is concluded with us; the payment is processed by the payment service provider Stripe.

The prices shown in the app or the dashboard before the purchase apply, including any applicable VAT. Prices in the app may differ from those in the dashboard because of store fees.

Credits cannot be exchanged for cash or transferred to other accounts, unless mandatory law provides otherwise.

6. Right of withdrawal for digital content

If you are a consumer, you generally have a right of withdrawal of 14 days for contracts concluded at a distance.

Purchases in the app: purchases made through the App Store or Google Play are processed by the respective store. Refund requests are handled through the store's procedures.

Purchases in the dashboard: for credits bought in the dashboard we are your contract partner. For the supply of digital content that is not supplied on a tangible medium (such as credits), the right of withdrawal expires once the performance has begun, provided that you have expressly consented at checkout to the immediate performance before the end of the withdrawal period and have acknowledged that you thereby lose your right of withdrawal (Art. 16 (m) Directive 2011/83/EU, Art. 103 (m) of the Spanish consumer protection law TRLGDCU). Otherwise you can withdraw from the contract within 14 days of its conclusion by sending us a clear statement, for example by email to contact@meetfy.ai.

Your statutory rights remain unaffected.

7. Your obligations

Before you record a conversation or use live coaching, you must inform all participants and obtain their consent where this is required by law. Recording or transmitting conversations without the necessary consent may be a criminal offence in many countries. You alone are responsible for complying with these rules.

In particular, you may not use the service to:

• secretly record, monitor or surveil other people;
• violate applicable law or the rights of third parties (for example personality, data protection, copyright or trade secret rights);
• upload or distribute unlawful, offensive or harmful content;
• attack, overload or disrupt the service, circumvent technical limits or security measures, or use automated means to access it without our permission;
• copy, decompile or reverse engineer the app, unless this is permitted by mandatory law.

8. AI-generated results

Tips, summaries and other results are generated automatically by artificial intelligence. They may be incomplete, inaccurate or unsuitable for your situation. We give no guarantee as to the accuracy, completeness or suitability of AI-generated results.

The results do not replace professional advice (for example legal, tax, financial, medical or psychological advice). Please check results before relying on them.

Transparency notice: tips, summaries and other results in the app are generated by artificial intelligence and not by a human.

9. Rights to content

You keep all rights to the content you create or upload (such as recordings, photos, notes). You grant us the non-exclusive rights necessary to provide the service to you, in particular to store, process and transmit this content to the service providers we use. These rights end when the content is deleted, unless we are legally obliged to keep it.

The app, the website and all related software, designs and trademarks belong to us or our licensors. We grant you a simple, non-transferable right, limited to the duration of the contract, to use the app for its intended purpose.

10. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health and in accordance with mandatory product liability law.

In case of slight negligence we are only liable for the breach of essential contractual obligations, i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. In this case our liability is limited to the foreseeable damage typical for this type of contract.

Otherwise our liability is excluded. Mandatory statutory provisions, in particular rights under applicable consumer protection law, remain unaffected.

11. Term, termination and account deletion

The contract runs for an indefinite period. You can terminate it at any time by deleting your account or by requesting the deletion of your data: Request data deletion.

We can terminate the contract with a notice period of 30 days. The right to terminate without notice for good cause remains unaffected for both parties; good cause exists for us in particular in the event of serious or repeated violations of these terms.

After the end of the contract we delete your account and your content, unless statutory retention obligations require otherwise. Statutory claims remain unaffected.

12. Changes to these terms

We may change these terms for a valid reason, for example due to changes in the law, case law or the technical environment, or when we introduce new features. We will inform you of changes at least 30 days before they take effect by email or in the app.

If you do not agree with the changes, you can terminate the contract free of charge before they take effect. Changes that would substantially alter the balance between our services and your obligations require your express consent.

13. Applicable law, jurisdiction and dispute resolution

Spanish law applies. If you are a consumer, this choice of law does not deprive you of the protection granted by the mandatory provisions of the law of the country in which you have your habitual residence (Art. 6 Rome I Regulation).

If you are a consumer, you can bring legal action before the courts of your place of residence. For merchants, the place of jurisdiction is Santa Cruz de Tenerife, Spain.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. If you have any concerns, please contact us directly at contact@meetfy.ai – we will be happy to find a solution together with you.

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.

14. Contact

Appload Solutions S.L., Calle Bethencourt Alfonso 33, 7º, 38002 Santa Cruz de Tenerife (S/C Tenerife), España

Email: contact@meetfy.ai